Corporate Social responsibility

Our Corporate Social Responsibility

As a leading Oil Industry player, we have a responsibility to respect the environment, protect human health, ensure product and facility safety, and promote local social and economic development.

Our Commitments

We make strong commitments to our stakeholders, with safety, customer satisfaction, dialogue and transparency at the center of our long-term relationship with them.

Stakeholders Commitments
investors
  • Deliver exemplary financial and corporate social responsibility performance.
  • Engage in dialogue, provide information, facilitate the exercise of their rights and build sustainable relationships.
employees
  • Promote equal opportunity, a more international workforce and diversity at all levels of the company.
  • Create and maintain a good working environment, through respect, non-discrimination and appropriate health and safety conditions.
  • Promote personal and career development through offering training, managing competencies, assessing performance, implementing return on experience, providing information and building a consensus.
suppliers
  • Deploy our Fundamental Corporate Responsibility Principles for Purchasing and cascade our responsible purchasing policy.
  • Promote local content in all of our host countries.
  • Select industrial and business partners who comply with our safety, health, environment, ethics and quality policies.
customers
  • Forge partnerships for and with our customers to offer them a highly visible lineup of up-to-date, innovative products and services.
  • Listen to our customers, notably through our customer service centers.
  • Offer eco-efficient products and services through our Total Ecosolutions program.
Host countries
  • Not to interfere in the political processes of our host countries.
  • Build long-term relationships in the public sphere.
  • Transparently and effectively participate in the main organizations dealing with energy-related issues.
  • Uphold the rules of free competition and reject corruption in all forms.
neighbors
  • Deploy our Societal Policy and Directive, adopted in 2012, to apply our community engagement standards across the company.
  • Establish permanent organizations to engage with neighboring communities.
  • Consistently use our stakeholder relationship management tool, SRM+, to help site and affiliate managers implement community development initiatives in liaison with local communities.
  • Help to drive local economic development.
Media
  • Be honest, transparent and educational.
  • Publicly pledge to participate in discussions of issues to which we can make an informed contribution.
  • Communicate responsibly, as set out in our Guide to Responsible Communication.
ngos
  • Appoint a dedicated contact for NGOs in the Public Affairs Division.
  • Form local partnerships in our host countries, through dialogue.
international
  • Participate actively in the initiatives of the Global Compact (LEAD platform), IPIECA, the Extractive Industries Transparency Initiative (EITI), the Voluntary Principles on Security and Human Rights (VPSHR) and the Women’s Empowerment Principles (WEP).
  • Help to advance global governance.

To find out more

Our Corporate Social Responsibility

CSR Analyst

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